1. Platform Description

RntNgo LLC is a technology platform only. RntNgo is not a rental company and does not own, possess, control, or supply any items listed. RntNgo is not a party to any rental agreement between Owners and Renters.

2. Eligibility

You must be at least 18 years of age and have the legal capacity to enter into binding contracts to use this platform.

3. Owner Responsibilities

By listing any item, you represent that you are the lawful owner, the item is safe and accurately described, and renting it does not violate any law. You assume ALL risk associated with listing and renting your item including theft, loss, damage, injury, and non-return.

4. Renter Responsibilities

By renting any item, you represent that you are legally permitted to operate it, you will use it safely and lawfully, and you will return it in the same condition. YOU ASSUME ALL RISK ASSOCIATED WITH RENTING AND USING ANY ITEM. You are responsible for inspecting items before use.

5. COMPREHENSIVE DISCLAIMER OF WARRANTIES

THE PLATFORM IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND. RNTNGO MAKES NO WARRANTY THAT ANY ITEM IS SAFE, FUNCTIONAL, LEGAL, OR FIT FOR ANY PURPOSE. RENTERS USE ALL ITEMS ENTIRELY AT THEIR OWN RISK.

6. LIMITATION OF LIABILITY

TO THE FULLEST EXTENT PERMITTED BY LAW, RNTNGO LLC SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES INCLUDING PERSONAL INJURY, DEATH, OR PROPERTY DAMAGE ARISING FROM USE OF THE PLATFORM OR ANY ITEM RENTED THROUGH IT. RNTNGO'S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED $100.00.

7. COMPLETE RELEASE

YOU HEREBY RELEASE, DISCHARGE, AND HOLD HARMLESS RNTNGO LLC AND ITS OFFICERS, DIRECTORS, MEMBERS, EMPLOYEES, AND AGENTS FROM ANY AND ALL CLAIMS ARISING FROM YOUR USE OF THE PLATFORM OR ANY ITEM RENTED THROUGH IT. CALIFORNIA RESIDENTS WAIVE CALIFORNIA CIVIL CODE SECTION 1542.

8. Indemnification

You agree to defend, indemnify, and hold harmless RntNgo LLC from any claims, liabilities, damages, and expenses (including attorneys' fees) arising from your use of the platform, your listings or rentals, your violation of these Terms, or any injury or damage caused by your actions.

9. Payments & Fees

All payments are processed securely. RntNgo collects a service fee on each transaction. You are solely responsible for all applicable taxes. Refunds are governed by our Cancellation Policy.

10. Damage, Loss, Destruction & Non-Return

Owners list items at their own risk and accept the possibility of damage, loss, theft, destruction, or non-return by the Renter. The optional security deposit collected at booking is the SOLE platform-facilitated remedy: it is held by Stripe, refunded to the Renter only when the Owner confirms receipt in good condition, and may be retained by the Owner if the Renter agrees to a deduction. RntNgo does NOT assess fault, evaluate damage, judge condition, arbitrate disagreements, recover items, or compensate either party for any loss. For damage exceeding the deposit, total destruction, or non-return, the Owner's recourse is direct civil action against the Renter (e.g. small-claims court) and/or insurance. Owners are responsible for documenting condition before and after each rental. RntNgo will not produce records, testify, or otherwise become involved in any user-to-user claim.

11. Disputes Between Users — RntNgo Will Not Mediate

RntNgo is not a party to any rental agreement and will NOT mediate, arbitrate, investigate, or take sides in any dispute between Owners and Renters. This includes but is not limited to disputes over condition, damage, fees, deposits, returns, scheduling, fitness for purpose, or quality of communication. Each user agrees to resolve disputes directly with the other party and to seek any external remedy (insurance, civil court, law enforcement) without involving RntNgo. RntNgo's sole role in any user dispute is to provide each user with their own transactional records on lawful request (subpoena, court order). Any contact made to RntNgo support regarding a user-to-user dispute will be acknowledged but no mediation will be performed.

12. Insurance

Both Owners and Renters are solely responsible for obtaining any insurance coverage they deem appropriate. RntNgo does not provide, arrange, broker, recommend, or guarantee any insurance coverage. Most homeowner, renter, and business insurance policies EXCLUDE peer-to-peer rental activity — verify coverage with your insurer before listing or renting valuable items.

13. Identity Verification

RntNgo uses Stripe Identity to verify Renters' government-issued ID before booking. This verification does not constitute an endorsement, background check, or guarantee of any user's conduct. Owners remain solely responsible for evaluating each Renter and rental.

14. Governing Law

These Terms are governed by the laws of the State of Florida. Any disputes between a user and RntNgo (separate from user-to-user disputes, which RntNgo is not a party to) shall be resolved in the courts of Florida.

15. Changes to Terms

RntNgo reserves the right to modify these Terms at any time. Continued use of the platform after changes constitutes acceptance of the new Terms.

16. Contact

For questions about these Terms, contact us at contact@rntngo.com. Note that RntNgo support does not handle user-to-user disputes — see Section 11.